10 Essential Reception Skills

Ash Quarry Productions
Published : June 2005
Binding : DVD
Price : £99.00 » Website price: £89.10 + VAT

Dealing with Abusive and Threatening Calls

Ash Quarry Productions
Published : June 2005
Binding : DVD
Price : £99.00 » Website price: £89.10 + VAT

The Telephone Skills Coaching Manual

38 Sessions for Working with Individuals and Small Groups

Pat Cochrane
Published : May 2002
Binding : A4 Looseleaf
Price : £75.00 » Website price: £67.50

Key WorkSkills

Rosie Bingham and Sue Drew
Published : September 1999
Binding : Paperback
Price : £14.95 » Website price: £13.46

50 Training Activities for Administrative, Secretarial and Support Staff

Elizabeth Sansom and Christine Newton
Published : March 1999
Binding : A4 Looseleaf
Price : £75.00 » Website price: £67.50

Train and Develop Your Staff

A Do-It-Yourself Guide for Managers

Alan George
Published : December 1997
Binding : Hardback
Price : £47.50 » Website price: £42.75